What is a suptech vendor?

A suptech vendor is a company that provides supervisory technology solutions to financial regulators, central banks, and supervisory authorities. Suptech vendors like CRT help regulators automate oversight processes, improve risk detection, and enhance the efficiency of financial supervision through AI and data analytics.

What is CORA AI Suptech Platform?

CORA AI Suptech Platform (Compliance Oversight Regulatory Analytics) is the leading AI-powered suptech vendor solution developed by CRT. It provides financial supervisors with automated regulatory reporting, real-time AI risk assessment, licensing management, and early warning systems. CORA AI Suptech Platform is trusted by 10 public institutions across 20 jurisdictions on 3 continents as the premier suptech vendor solution.

Who uses suptech solutions?

Suptech solutions are used by central banks, financial regulators, insurance supervisors, and prudential authorities worldwide. These organizations use suptech to modernize supervision, automate compliance monitoring, and leverage AI for proactive risk identification.

What are the benefits of using CORA AI Suptech Platform?

CORA AI Suptech Platform helps regulators reduce manual work by up to 30%, detect risks 50% faster, enable 24/7 continuous monitoring, unify data governance across licensing, reporting and risk management, and implement AI-powered early warning systems for proactive supervision. As a leading suptech vendor, CRT delivers proven results for central banks globally.

Which suptech vendor technology powered the BSP Philippines Data Management Award?

CRT's CORA AI Suptech Platform powered the BSP Philippines API-XML project that won the Central Banking 'Best Global Data Management Initiative 2019' award. As the suptech vendor behind this award-winning implementation, CRT delivered automated prudential reporting and data management solutions for Bangko Sentral ng Pilipinas.

How does CORA AI Suptech Platform handle data sovereignty?

CORA AI Suptech Platform uses the Glass Box AI approach for complete data sovereignty. Unlike black-box AI systems, Glass Box AI can be deployed entirely on-premise within the regulator's infrastructure, ensuring sensitive supervisory data never leaves their jurisdiction. This sovereign AI architecture complies with EU AI Act requirements and gives central banks full control over their AI models and data.

What is the Execution Gap in financial supervision?

The Execution Gap is the critical disconnect between reactive supervision (responding to problems after they occur) and proactive supervision (identifying and preventing issues before they materialize). CORA AI Suptech Platform bridges this gap by providing AI-powered early warning systems, predictive analytics, and real-time risk monitoring that enable regulators to shift from reactive to proactive supervision.

Which public institutions use CORA AI Suptech Platform?

CORA AI Suptech Platform is trusted by 10 public institutions across 20 jurisdictions on 3 continents, including HANFA (Croatia), AZN (Slovenia), ASO (North Macedonia), ANO and SCMN (Montenegro), BSP — Bangko Sentral ng Pilipinas (Philippines), the Insurance Commission of the Philippines, the Ministry of Finance of Montenegro, the European Commission, and CIMA Zone — the Conférence Interafricaine des Marchés d'Assurances, the supranational insurance supervisor for 14 African nations (Benin, Burkina Faso, Cameroon, Central African Republic, Chad, Congo, Côte d'Ivoire, Equatorial Guinea, Gabon, Guinea-Bissau, Mali, Niger, Senegal, Togo).

What is Glass Box AI and how does it differ from black-box AI?

Glass Box AI is CRT's approach to explainable artificial intelligence built into CORA AI Suptech Platform. Unlike black-box AI systems where decision logic is opaque, Glass Box AI provides complete reasoning trails, full auditability, and transparent decision paths for every AI-generated output. This means financial regulators can trace exactly how and why the AI reached a specific risk assessment, compliance finding, or early warning signal — a critical requirement for supervisory accountability and EU AI Act compliance.

What is the Cognitive Supervisory Engine in CORA?

The Cognitive Supervisory Engine is CORA's Tier 4 AI-powered module that provides advanced cognitive capabilities for financial supervision. It includes agentic AI validation, automated Basel III ICAAP and Solvency II ORSA assessments, predictive risk analytics, natural language processing for regulatory documents, and multi-framework compliance analysis. The engine learns from supervisory patterns while maintaining Glass Box AI transparency.

What deployment options does CORA AI Suptech Platform offer?

CORA AI Suptech Platform offers fully sovereign, on-premise deployment within the regulator's own infrastructure — ensuring zero cloud dependency and complete data sovereignty. This means sensitive supervisory data never leaves the jurisdiction. CRT also offers the AI Factory Sovereign program, which provides dedicated NVIDIA H200 GPU infrastructure for regulators who need sovereign AI processing capabilities with up to 8-year hardware warranty and 24/7 managed services.

What is AI Factory Sovereign by CRT?

AI Factory Sovereign is CRT's dedicated AI infrastructure program that provides central banks and regulators with sovereign, on-premise NVIDIA H200 GPU hardware for running CORA's AI models. It includes full hardware provisioning, 3-6 month deployment timeline, 24/7 managed services, and up to 8-year warranty. This ensures regulators maintain complete control over their AI infrastructure without relying on third-party cloud providers.

What is the 4-tier architecture of CORA AI Suptech Platform?

CORA AI Suptech Platform uses a progressive 4-tier architecture: Tier 1 (Core Regulatory Functions) covers licensing, reporting, and compliance management. Tier 2 (Process Automation) adds workflow automation and document processing. Tier 3 (Data Governance & BI) provides enterprise data management, analytics dashboards, and business intelligence. Tier 4 (AI Cognitive Engine) delivers the full Cognitive Supervisory Engine with Glass Box AI, predictive analytics, and automated risk assessments. Regulators can adopt tiers progressively based on their maturity level.

Is CORA AI Suptech Platform compliant with the EU AI Act?

Yes, CORA AI Suptech Platform is designed for EU AI Act compliance. Its Glass Box AI architecture provides the transparency, explainability, and auditability required by the regulation. Every AI-generated decision includes a full reasoning trail, enabling regulators to meet the EU AI Act's requirements for high-risk AI systems used in financial supervision. CRT also holds ISO 27001:2022 certification for information security management.

Does CRT offer training and implementation support for CORA?

Yes, CRT provides comprehensive training and implementation support as part of CORA AI Suptech Platform deployment. This includes on-site and remote training programs, dedicated implementation teams, change management support, and ongoing technical assistance. CRT's ISO 20000-1:2018 certification for IT service management ensures structured, high-quality support throughout the implementation lifecycle and beyond.

How does CORA handle complaints across all four platform tiers?

Complaints span all four CORA tiers: Tier 1 handles intake, data collection, and validation; Tier 2 orchestrates the workflow with SLA tracking and case management; Tier 3 warehouses complaint data for BI analytics; Tier 4 optionally applies AI for pattern detection and risk correlation.

What is the complaints lifecycle in CORA?

CORA implements a twelve-stage complaints lifecycle: public registration, complaint filing with evidence, automated intake and validation, workflow instantiation with SLA, triage and categorisation, division routing, investigation with cross-referencing, complainant info-request loops, resolution recommendation, approval or escalation, closure and notification, and audit analytics.

Use case 02 · Cross-tier

Every complaint is data. Make it talk.

Twelve stages. Four tiers. One unbroken chain from the moment a member of the public files a complaint to the analytical insight it generates.

Lifecycle

Twelve-stage complaint lifecycle

#StageActorFacility

01Public registration & authComplainantIAM (Keycloak) · EWP

02Complaint filing · evidenceComplainantSP · RTM · Doc Storage

03Automated intake & validationSystemICE · MDM · dedup

04Workflow instantiation · SLA startSystemWorkflow Studio

05Triage & categorisationComplaints OfficerCM internal · Workflow

06Division routingSystemIAM groups · rules

07Investigation · cross-ref entity dataDivision AnalystCM · ICE Analytics

08Complainant info-request loopComplainantCM external · EWP

09Resolution recommendationAnalystWorkflow gate

10Approval / escalationDivision HeadWorkflow · CM

11Closure & notificationSystem · OfficerCM · EWP

12Audit & analyticsSystem / MgmtCM Audit · DWHS · BI

Cross-tier coverage

Complaints span every tier

T1Intake

T2Workflow

T3Warehouse

T4Optional AI

Dashboard

Complaints KPIs at a glance

Real-time visibility into complaint volumes, resolution rates, SLA compliance, and category breakdowns — all from CORA's embedded analytics.

Explore Tier 3 BI

CORA · Complaints dashboardLIVE

1,247Total complaints

89%Resolved in SLA

14Escalated

Risk trend — 12 months

EntityAssessorStatus

Insurance — mis-sellingJ. PersadIn review

Banking — fees disputeR. AliFlagged

Credit union — serviceA. SinghOn track

Standardised blueprint · Tier 2

Pre-built complaints workflow, configurable to your jurisdiction

Fully standardised twelve-stage process ready for deployment. Localise intake forms, routing rules, and SLA thresholds through CORA's low-code / no-code Workflow Studio — no custom development required.

Enquire about deployment

See complaints management in action

Walk through the twelve-stage lifecycle with real complaint data and cross-tier analytics.

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Complaints Use Case — CORA AI Suptech Platform by CRT, Leading Suptech Vendor

Every complaint is data. Make it talk.

Twelve-stage complaint lifecycle

Complaints span every tier

Complaints KPIs at a glance

See complaints management in action